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Frequently Asked Questions

Here’s the cannabis delivery questions we hear most

Ordering cannabis online may be a new experience for you and we want to make it as seamless as possible. Our cannabis FAQ is where you’ll find answers to questions we’ve answered before. Learn about our business hours, service areas, and how to be our customer, or call us directly if you still need answers.

Reviewing these FAQs is recommended before placing an order with us because many of the questions regarding user experience may be answered here.

What are your hours of operation?

9AM – 9PM, 7 Days a Week!

I'm new. How can I get started?

Getting started is easy. Simply visit our menu and start shopping! When you’re ready to checkout, you will be asked to create an account. You’ll have to upload a picture of your government issued ID. A separate photo of your physician’s recommendation is required for medical patients. Our maximum amount for your first order is $150.

How can I track my order?

Once we have assigned your order to a driver, you will receive a text SMS notification that will allow you to follow the driver’s route! We do our best to leave you informed while not spamming you with too many notifications.

Can anybody order for delivery?

Yes, if you are 21+ years of age and have a valid ID (Passport is valid). Customers that are 18+ years of age can order with a valid id and proof of a valid medical recommendation. Delivery requires that you create a Ganjah Guru account. (It’s free!) You can create one easily online.

How long will my order take?

Delivery time depends on time of day and location. Typically orders are delivered within 45 minutes to an hour and a half.

Can I pre-order and set the time of my delivery?

Yes, you certainly can. Schedule your order with Ganjah Guru by text/call at 833-420-(GURU) 4878. We will do our very best to hit your scheduled window, our couriers will remain in contact along the way.

Can I change my delivery address once I have already ordered?

No, our driver will head to the destination you entered when you placed your order. Make sure you’re there to receive it! Our driver will attempt to reach you via text/ call 3x or wait up to 10 minutes at your destination. If our driver fails to reach you your order will be rescheduled to the next efficient route.

What is your return policy?

All sales are final. Ganjah Guru only allows returns for the incorrect product delivery or malfunctioning cartridges (within 3 days of purchasing).

Can I change my delivery address once I have already ordered?

No, our driver will head to the destination you entered when you placed your order. Make sure you’re there to receive it! Our driver will attempt to reach you via text/ call 3x or wait up to 10 minutes at your destination. If our driver fails to reach you your order will be rescheduled to the next efficient route.

Does Ganjah Guru have a Referral Program?

We do! As an existing customer you receive $10 in credit upon completion of a first delivery to a new member. They will also in turn have $10 to spend on their first order. The orders both must still meet our minimum after credit has been applied. Please provide the full name in the order notes to receive credit.

Does Ganjah Guru have taxes or delivery fees?

Due to the new regulations, all members will be required to pay 8.75% sales tax for CA unless the member has a state issued MMIC. The sales tax will be calculated and shown at checkout when ordered through Guru2Go.com. Sales tax may not be included when using third party sites such as weedmaps. Ganjah Guru does not charge a delivery fee. All orders must meet the minimum order amount after taxes based on your location.

Is Ganjah Guru delivery licensed?

Ganjah Guru holds licenses for recreational adult and medical cannabis delivery retail. Licenses are only given out to dispensaries that are compliant with California’s Bureau of Cannabis Control. These licenses ensure that you are receiving a product that is legally held to current regulations and tested for safe human consumption.

Questions Move Us Forward

The cannabis industry exists because people questioned the norm

Ordering cannabis online may be a new experience for you and we want to make it as seamless as possible. Delivery is often the fastest option for ordering cannabis in Northern California. Ganjah Guru has been delivering cannabis for many years. Our cannabis FAQ is where you’ll find answers to popular questions. Also, you can learn about all kinds of new cannabis trends on our educational blog.

First Time Here?

Get a Discount on Your First Order

Ganjah Guru's team of cannabis sommeliers have been serving the cannabis community for many years. We welcome you in with open arms and want to extend a little love from us. On your first order, you'll receive a 20% discount with code: FTP20

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